Privacy Policy

PRIVACY POLICY

Last updated: 31st January, 2025

Welcome to Dokeepo’s Privacy Policy ("Privacy Policy" or "Policy").

Dokeepo ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Policy outlines how we collect, use, store, process, and share your personal information when you access or use our website, mobile application, and services (collectively, "Platform").

By using our Services, you confirm that you have read, understood, and agree to this Policy, including the collection and processing of your data as described herein.

1. SCOPE AND APPLICABILITY

(a) Who this Policy applies to:

This Policy applies to all individuals who access or use our Services. References to "you" refer to Platform users.

(b) Updates and Revisions:

We may update this Privacy Policy periodically. Please review it regularly to stay informed about any changes.

(c) Third-Party Services:

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any personal data.

2. INFORMATION WE COLLECT

We collect the following types of personal data:

  • Contact Information: Name, address, email, and phone number.

  • Identity & Profile Data: Username, gender, and photographs.

  • Marketing Preferences: Communication preferences and survey responses.

  • Technical Data: IP address, device details, and browsing activity.

  • Transaction Data: Service booking history and payment details.

  • Usage Data: Interactions with our Platform and service preferences.

If you choose not to provide certain personal data, we may be unable to deliver some Services.

3. HOW WE COLLECT YOUR DATA

We collect personal data through:

  • Direct interactions: When you register, book a service, or contact us.

  • Automated technologies: Cookies and tracking tools.

  • Third-party sources: Service providers and publicly available data.

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • To provide, maintain, and improve our Services.

  • To process transactions and payments securely.

  • To send service-related notifications and updates.

  • To personalize your user experience.

  • To comply with legal obligations and enforce our policies.

  • For marketing and promotional activities (with your consent).

You consent to Dokeepo and its affiliates contacting you via email, phone, or other communication channels.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance user experience and analyze Platform usage. You can manage cookie preferences in your browser settings.

6. DATA SHARING AND DISCLOSURE

We may share your data with:

  • Service providers for delivering our Services.

  • Third-party partners for analytics and marketing.

  • Legal authorities if required by law.

All third parties handling your data are required to maintain its confidentiality and use it only as instructed by us.

7. YOUR RIGHTS AND CHOICES

  • Access & Correction: You may request access to or corrections of your data.

  • Opt-Out: You can opt out of marketing communications at any time.

  • Data Deletion: You can request account deletion, though some records may be retained as required by law.

8. DATA STORAGE & SECURITY

We implement security measures such as encryption and restricted access to protect your personal data. However, you are responsible for safeguarding your account credentials.

9. INTERNATIONAL DATA TRANSFERS

Your data may be processed or stored in locations outside your country. By using our Services, you consent to such transfers.

10. DATA RETENTION

We retain personal data only as long as necessary for legitimate business and legal purposes.

11. BUSINESS TRANSITIONS

If Dokeepo undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

12. USER-GENERATED CONTENT

Any content you post on our Platform may be publicly accessible. You are responsible for ensuring compliance with applicable laws.

13. CHANGES TO THIS POLICY

We may update this Policy periodically. Continued use of our Platform indicates acceptance of any changes.

14. CONTACT INFORMATION

For questions or concerns, contact our Grievance Officer:

Grievance Officer
Dokeepo
Address:
Building No.: 8
Street: BIPLABI ANUKUL CHANDRA STREET
City: Kolkata
State: West Bengal
PIN Code: 700072
Email: privacy@dokeepo.com